Cancelled or Missed Appointments

You can cancel or change your Baw Baw Paws appointment without incurring any fees, as long as you give us at least 24 hours notice.

To cancel or change your appointment please phone us on 03 56234849.

Missed or cancelled appointments with less than 24 hours notice will incur a fee of $59 for a standard consult or grooming and $118 for extended consults or surgical procedures.

Direct Debit


Direct Debit is for EMERGENCIES ONLY


  • Direct Debit Agreements can only be used for accounts of $250 and above, 
  • Repayments need to equal a minimum of $50 per week,
  • For accounts up to $1000 - A 10% deposit is to be paid on or before discharge,
  • For accounts over $1000 - A 20% deposit is to be paid on or before discharge,
  • ID is always required,
  • A Set Up Fee of $30 is required,
  • A $15 fee may apply for altering any existing agreement. 

For a more comprehensive list of Terms and Conditions please follow the link below.


$20 Discount for new clients


NOTE: this discount is not valid with any other offer

This discount is not valid during National Desexing Month.

This offer is not valid with Dental Month Discount.

The offer is valid on a per client basis, not per patient.

The offer is valid for standard consultations and Cat/Dog vaccinations only.

A discount of $15 is available for new clients with exotic/rabbit consultations.

The offer is available in store from Thursday 8 October 2015 until further notice. Baw Baw Paws reserves the right to cancel the offer at anytime without notice. To be eligible to receive a $20 discount on a first veterinary visit, the advertisement must be mentioned at the time of consultation. The visit must be the first veterinary consult by the client, their immediate family or household. The price of the veterinary consult will automatically be discounted at completion of the consult. The offer cannot be redeemed against a prior purchase, an existing account or in conjunction with any other offer. This offer only applies to a consultation with a veterinarian, and does not include grooming, puppy school, retail products, medications, services provided by nursing or axillary staff or pet food.. Refunds or credit notes provided will only reflect the purchase price of an item, rather than the original ticket price. The offer is subject to our general terms and conditions. For any queries regarding this promotion call (03) 5623 4849 or contact us via email.